Frequently Asked Questions

Got a question about our courses for college credit or our free library? See if there is an answer in one of our most commonly asked questions below. If you don’t see what you are looking for, send us a note through our contact form.

Courses for College Credit

How are TEL courses created?

TEL Learning course materials are designed and developed by TEL’s Curriculum Development team in partnership with qualified subject matter experts. Read more about our course design process and the steps involved to create a TEL course.

What is included in a TEL course?

All courses include the learning materials, such as the readings and videos, as well as all the instruction and access to the technology platform. Students who enroll in a course for college credit ($67 a credit hour) also receive access to the mastery assignments and proctored exams. Students will receive guidance and support from the course instructor, student coaches, and from TEL’s in-platform general and technical assistance.

How do I access the TEL courses?

We send a welcome email to the student email address provided at registration. This email will have a link to access the course. Save the email and bookmark the URL for easy access. If you don’t receive this email as expected, check your spam folder.

What are the pacing guides?

TEL courses are self-paced, so students can dictate how quickly they want to go through the course. Each course includes a pacing guide so students can easily see what they should be working on each week in order to successfully complete the course.

What is the orientation course?

Every student who enrolls in a TEL course will also be enrolled in the TEL orientation course. This short course walks students through the platform so they understand where to find the information they need to be successful in their coursework. The orientation course is not required and you will not be graded on it, but we highly recommend you complete it so you understand how to navigate the platform.

How do I view my grade?

You can check your grades at any point during your coursework. To check your grades, view a course and click the “Course Grades” button on the left-hand side of the window. Your gradebook has a Grades Summary section, sections for each assessment type, and rows for each individual assessment. The Grade Summary section will display your progress, what percentage of your grade each section represents, as well as your current and final grades.

What is the role of the Instructor?

Each course is created using backward design principles, focusing on student outcomes and building the appropriate content around those outcomes. You can learn more about our Course design process on the Course Design page. Often, a subject matter expert who helped us build the course also teaches the course, and sometimes we find additional instructors as we continue to grow. All instructors are required to have a Master’s Degree in the subject area or a Master’s Degree in a related field, plus 18 credit graduate hours in the subject area. Many of our instructors also teach at other institutions.

Who are the Student Coaches?

The TEL student coaches are current upper-level university students or recent college graduates who help support students through the TEL platform. They understand the challenges of college and of online courses and are available to help with 1:1 sessions as well as facilitating study groups. Your student coach will periodically send resources as well as check in on your progress.

How does proctoring work and how do I start the proctoring process?

The midterm and final examinations are conducted online and are live-proctored by MonitorEDU. To access the link to start your proctoring, you will need to follow the setup instructions provided within the module or lesson. Once you have been set up for proctoring, return to your course, open your exam from within the exam lesson, and enter the password given to you by your proctor.

You will also need to have a government-issued PhotoID and you are allowed to have one 3×5 index card, handwritten on both sides.

Also please keep in mind that there is no specific time or date that the exams need to be taken on. You do not have to schedule ahead of time or make any appointments for it. The exams can be taken through the proctoring at any time, day or night.

If you do not want to be recorded and/or on-camera during the exam, you will be unable to be proctored through MonitorEDU. You cannot receive credit for this course (not just the assignment – the course!) if you do not take your exams proctored.

Is there a drop window for TEL Courses on Demand?

Students have 30 days from the purchase date to drop the course. After 30 days, the grade the student earns will be reported to the school for their transcript.

What if I have an emergency and won’t be able to finish the course?

We understand that life happens. If you have something come up and need additional accommodations or need to drop the course, reach out to TEL through the course or email [email protected] We’ll work with you and the college or university partner you selected to see what the best option is for you to be successful with this course and with your overall academic journey.

How do I get my transcript?

Once you’ve successfully completed the course, TEL will report your grade to your credit-granting partner. If you are an independent student, please give us at least two weeks after you submit your last assignment to get everything graded and reported. If you are part of a traditional high school, we will report grades to the credit-granting partner approximately one week after the course end date.

You will request your transcript from the credit-granting partner. You can usually find a link on the school’s website, typically on the Registrar’s page. You can also call the Registrar’s office for more information. Expect to pay a small fee, around $20, for each transcript you request. Here is a video that explains the process:

For more information on transferring college credit, check out our Transfer Toolkit with definitions and questions to ask your admissions counselor.

You currently don’t have a college or university partner in my state. Will you be adding new partners?

Yes! Our list of college and university partners is growing all the time. If you have a specific need, please reach out to us to see if we have something that might work for you. In the meantime, all our partners are regionally accredited, so the credit has the highest probability of transferring to your school of choice.

Free Library

Can I really use the courses in the free library free of cost?

Yes. TEL Learning course materials in the free library are free for you to use. We do not require that you give us any information to start learning with or sharing our course materials.

All TEL Learning course materials are available through a CC-BY-NC-SA 4.0 Creative Commons license. Under this license, you may view, download, share, print and adapt this content for your personal and non-commercial use so long as the conditions of the license are met.

How can teachers or instructors use these resources in a course?

The TEL courses in the free library are all available from their own webpage. Adding them to your course syllabus or LMS is as simple as copying and pasting the URL. No accounts or logins necessary.

Individual Course Resources

  • Step 1: Select a course from the TEL Learning catalog.
  • Step 2: Navigate to specific lessons or lesson sections that you want to use for your course and copy the lesson URL.
  • Step 3: Paste the URL for the lesson into your course syllabus or course website. Students can also go to the TEL Learning free catalog to access the course.

Complete Set of Course Materials

  • Step 1: Select a course from the TEL Learning catalog.
  • Step 2: Copy the URL for the course home page and for specific modules and lessons you want students to complete.
  • Step 3: Paste the URL for the course content onto your course syllabus or course website for easy access by students. Students can also go to the TEL Learning catalog to access the course.

How can librarians share these resources with their faculty?

Today, librarians are at the forefront of efforts to introduce affordable course materials into high school and college classes. To support their efforts, TEL Learning makes it easy to share our free courses and course lessons with faculty.

  • TEL Learning content uses a Creative Commons License, making it easier to understand how course materials may be used in faculty courses.
  • All TEL Learning free course materials can be referenced by a direct URL, which can be added to OER LibGuides or other websites promoting free or more affordable course materials options.
  • In addition to making course materials available online through the TEL Learning website, we also provide downloadable PDF versions of all lesson content, including transcripts for video.
  • On request, TEL Learning can also provide detailed course outlines to facilitate work with faculty in mapping resources to their courses. These outlines include (1) a list of course lessons, (2) a list of topics associated with each lesson, (3) specific learning outcomes aligned to each lesson. Contact us for more information.

What is the difference between the free library of courses and the courses for college credit?

TEL Learning’s free courses provide access to the learning materials for a college-level course. These course materials are available at no charge and do not include instruction, graded assignments, proctored exams, or formal course documents such as a syllabus.

TEL Learning Courses on Demand are available for college credit and are all-inclusive, meaning they contain all course materials, instruction, technology, and proctored exams. Each TEL Learning college-credit course features between 60-70 lessons, quizzes, mastery assignments, and 2 proctored exams.

In addition, each of our Courses on Demand provides course meetups with the instructor, live and recorded special topic sessions, and access to course support via chat, phone, and email.

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